At Exchstore, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our platform, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

• Full name and contact details (email address, phone number)
• Account login credentials
• Profile information and public display name
• Ad listings, including descriptions, prices, photos, and location
• Messages sent through our platform’s messaging system
• Payment information when purchasing premium services

1.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, operating system, and device identifiers
• Pages visited, time spent, and interactions with listings
• Cookies and similar tracking technologies
• Referral URLs and search queries used to find the platform

2. How We Use Your Information

We use the information we collect to:

• Create and manage your user account
• Display your listings to relevant buyers in your area
• Facilitate communication between buyers and sellers
• Send service-related notifications (account alerts, policy updates)
• Detect and prevent fraud, abuse, and violations of our policies
• Improve and personalize your experience on the platform
• Comply with legal obligations

📌 Note: We do not sell your personal data to third-party advertisers or data brokers.

3. Cookies and Tracking

Exchstore uses cookies and similar technologies to:

• Keep you logged in during your session
• Remember your preferences and settings
• Analyze traffic patterns and improve platform performance
• Prevent fraudulent activity

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

4. Sharing Your Information

We may share your information with:

• Other users — your public listing information (name, location, phone if provided) is visible to other users
• Service providers — trusted third parties who assist in operating our platform (hosting, analytics, payment processors), bound by confidentiality agreements
• Law enforcement — when required by law or to protect rights, property, or safety
• Business transfers — in the event of a merger, acquisition, or asset sale

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your data within 30 days, except where retention is required by law.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent for data processing
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at: privacy@exchstore.com

7. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the platform or sending an email.