As a buyer, you’re protected by Exchstore’s policies — but you play a critical role in keeping yourself safe. Follow these practices on every purchase.

• Always read the full product description and all photos carefully before contacting a seller.
• Ask for additional photos or a video of the item — especially for electronics and high-value goods.
• Check the seller’s profile: ratings, number of completed trades, and time on platform.
• For local meetups, suggest a safe, public location such as a café or shopping mall.
• Inspect the item thoroughly before handing over any payment.
• Use Exchstore’s recommended payment methods to stay protected.
• Never pay a deposit before seeing or inspecting the item.
• Trust your gut — if something feels off, walk away.
• Save all communication in case you need to raise a dispute.

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If a deal falls apart or you feel you’ve been defrauded, report the user and contact Exchstore support immediately. Do not delete your messages.