Before committing to a purchase on Exchstore, always message the seller with a few key questions. This helps you verify the item’s condition, confirm the seller is genuine, and avoid any unpleasant surprises at the meetup.

About the Item’s Condition

These questions help you understand exactly what you’re getting before you see it in person.

Condition

“Are there any scratches, dents, or damage not visible in the photos?”

Usage

“How long have you had it and how often was it used?”

Repairs

“Has it ever been repaired or had any parts replaced?”

Functionality

“Is everything fully working? Any faults I should know about?”

For Electronics Specifically

• “What is the battery health / capacity?” (for phones and laptops)
• “Is it still under any warranty — manufacturer or shop?”
• “Has the screen ever been replaced or repaired?”
• “Is it SIM-unlocked or locked to a specific network?” (for phones)
• “Can I see the IMEI or serial number to verify it’s not stolen?”

ℹ️

Check the IMEI For any used phone, ask for the IMEI number (dial *#06# on the device) and check it on a free IMEI verification website before paying. This confirms the phone is not reported stolen or blacklisted.

About What’s Included

• “What accessories are included — charger, box, remote, manual?”
• “Is the original box and documentation available?”
• “Are there any spare parts or extras included?”

About the Sale & Meetup

Reason for Selling

“Why are you selling it?” — A natural, honest answer is a good sign.

Price

“Is the price your final price, or is there room to negotiate?”

Location

“Where are you located and where would you prefer to meet?”

Availability

“Is the item still available and when can we meet?”

Green Flags vs. Red Flags

A trustworthy seller will answer your questions clearly, welcome an in-person inspection, and be happy to demonstrate the item before you pay. Watch out for these warning signs:

• ❌ Refuses to answer specific condition questions
• ❌ Can’t meet in person and insists on shipping only
• ❌ Pushes you to decide quickly without letting you inspect
• ❌ Gives vague or inconsistent answers about the item’s history
• ✅ Answers honestly, even about minor flaws
• ✅ Suggests a public place and is flexible with timing
• ✅ Happy to demonstrate the item working before payment

💡

Always Test Before You Pay At the meetup, test the item thoroughly before handing over any money. For electronics, check every function. For appliances, ask to plug it in. A genuine seller will always allow this.