Can’t sign in to your Exchstore account? There are several reasons this might happen — a forgotten password, a locked account after too many attempts, a session that’s expired, or even something as simple as a typo in your email address. Let’s work through it.

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Wrong Credentials

Double-check your email and password. Caps Lock is on more often than you’d think.

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Account Temporarily Locked

Too many failed attempts will lock your account briefly. Wait 15 minutes before trying again.

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Password Reset Not Arriving

Check your spam folder. If it’s still not there, make sure you’re using the email registered with Exchstore.

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Browser or Cookie Issue

Old session cookies can block new logins. Clearing your browser cookies usually fixes this instantly.

Resetting Your Password

1

Go to the login page

Click “Forgot Password?” directly below the password field.

2

Enter your registered email address

Use the exact email address tied to your Exchstore account.

3

Check your inbox (and spam)

A reset link will arrive within a few minutes. The link expires after 30 minutes, so use it right away.

4

Create a new password

Use at least 8 characters with a mix of letters and numbers. Don’t reuse old passwords.

5

Log in fresh

After resetting, open a new browser tab and log in with your new credentials.

💡If you registered using Google or Facebook, you don’t have a separate Exchstore password — click the corresponding social login button instead. If your social account password changed, that’s what needs updating.