Account verification confirms that you are who you say you are — and it unlocks full access to posting, buying, and selling on Exchstore. If your verification is stuck, rejected, or erroring out, here’s how to get it resolved.

Why Verification Fails

• The document photo is blurry, too dark, or partially cut off
• The name on your document doesn’t match the name on your account
• The submitted document has expired
• The selfie or liveness check didn’t pass (poor lighting, face partially covered)
• The file size or format wasn’t accepted by the upload tool
• The verification email link expired before you clicked it

How to Complete Verification Successfully

1

Use a valid, unexpired government-issued ID

National ID cards, passports, and valid driving licences are accepted. The document must be current — expired IDs are rejected automatically.

2

Photograph in good lighting

Lay the document flat on a plain surface. Use natural light or a bright indoor lamp. Make sure all four corners of the ID are visible in the frame.

3

Match your account name to your ID name exactly

If your account shows a nickname or shortened name, update it in your profile settings to match your full legal name before submitting.

4

Re-submit with fresh photos

Don’t resubmit the same images if they were rejected. Retake them following the guidance above and submit a new verification request.

5

For email link issues — request a new link

Verification email links expire after 24 hours. If yours has expired, go to your account settings and trigger a new verification email.

6

Contact support if you’re still stuck

Our team can review your verification manually. Reach out through the support page with a brief description of what’s going wrong.

💡Manual verification reviews are typically completed within 1 business day. You’ll receive an email notification as soon as your account status is updated.