We want you to be able to fix things yourself — that’s why we built this guide. But some problems genuinely need our team to step in. Here’s a quick way to figure out when to reach out.

Contact Support If:

• You’ve worked through all the troubleshooting steps above and the problem persists
• Your account has been disabled, restricted, or locked unexpectedly
• You believe someone has accessed your account without your permission
• Your verification has been pending for more than 2 business days
• You’re seeing errors that aren’t covered in this guide
• A payment or transaction is stuck and hasn’t resolved after 24 hours
• You’re experiencing data loss — messages, listings, or account history missing

How to Get the Fastest Response

When you contact our support team, the more information you provide upfront, the quicker we can resolve your issue. Include the following:

• Your registered email address or username
• A clear description of the problem — what you were doing when it happened
• The exact error message or code, if any
• Your browser name and version (e.g. Chrome 124)
• Your device type (desktop, iPhone, Android, etc.)
• Screenshots of the issue, if possible

🕐Our support team responds within 24 hours on business days. For urgent issues — such as suspected account compromise — mark your message as urgent and we’ll prioritise it.